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The Language of Outsourced Call Centers
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Indianapolis Monthly
Indianapolis Monthly is the Circle City’s essential chronicle and guide, an indispensable authority on what’s new and what’s news. Through coverage of politics, crime, dining, style, business, sports, and arts and entertainment, each issue offers compelling narrative stories and lively, urbane coverage of Indy’s cultural landscape.
Marine Science for Kids
Marine Science for Kids is a colorful, comprehensive, friendly guide to exploring the underwater world. While including all the ocean animals kids love, it delves much deeper into the complete science of aquatic study, including geology, chemistry, and biology in both salt- and freshwater environments and more accurately reflecting the real-world study and practice of aquatic science. Kids discover how and why oceans move, and learn the answers to questions such as "Why is the ocean blue?" They meet cool creatures including sharks and rays, penguins and other seabirds, whales and dolphins, squids and octopuses, and many more. They discover some of the most pressing challenges facing marine environments but are left feeling hopeful that they can use their talents to make a difference. Real-life marine scientists share what inspires them every day so kids can learn more about these exciting careers. Hands-on, cross-curricular activities in each chapter—including science experiments, arts and crafts, edible projects, and group games—make learning fun.
Giant Rays of Hope
Off the coast of Perú, gentle giants swim beneath the waves. Thanks to the work of Kerstin Forsberg, giant manta rays have become a symbol of hope for ocean conservation in the region. Mantas are a flagship species, and when they’re protected, the whole ocean ecosystem benefits. Kerstin, who founded the organization Planeta Océano, has taken a new approach to ocean conservation. Previous conservation projects were often led by scientists from other places who didn’t work with the local people. When Kerstin decided to help manta rays, she sought the opinions of local fishers and educated them about the dangers of overfishing, bycatch, and poaching—things that affect both manta rays and fishers. She also involved local schools and teachers. With the help of teachers, students, and fishers, Kerstin launched a project to identify and track manta rays and protect them, making the ocean a better place for all creatures. Dive in with author Patricia Newman and explore how taking care of the ocean can benefit everyone!
SNCC's Stories
Formed in 1960 in Raleigh, North Carolina, the Student Non-violent Coordinating Committee (SNCC) was a high-profile civil rights collective led by young people. For Howard Zinn in 1964, SNCC members were “new abolitionists,” but SNCC pursued radical initiatives and Black Power politics in addition to reform. It was committed to grassroots organizing in towns and rural communities, facilitating voter registration and direct action through “projects” embedded in Freedom Houses, especially in the South: the setting for most of SNCC’s stories. Over time, it changed from a tight cadre into a disparate group of many constellations but stood out among civil rights organizations for its pa...
Camden Miscellany
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Faculty and Staff Salary Record
Includes data for the Ann Arbor, Dearborn, and Flint campuses.
