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The Civil Aviation Authority of Singapore (CAAS) is a statutory board under the Ministry of Transport. It represents the government in the negotiation of air services agreements as well as advises on matters related to civil aviation. Its mission is to provide the highest standard in safety, quality and service in civil aviation and airport operations. Besides enforcing high performance standards in airport operations, it also regulates and promotes the development of air transport. One of its key roles to anticipate and deal effectively with the changing needs and demands of the aviation industry has seen it transformed Changi Airport into a major global air hub.
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Singapore was ranked first for the competence of its public officials from 1999 to 2002 by "The Global Competitiveness Report". This book intends to provide a detailed study of public administration Singapore-style.