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Measuring the Performance of Human Service Programs
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.
Improving Organizational Performance
A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.
Understand Social Agency
This revised and expanded Second Edition of the widely read Understanding Your Social Agency offers students and practitioners a simple yet comprehensive introduction to organizational theory and its meaning for social agencies. Each of the first ten chapters is devoted to a particular perspective for understanding the agency. The final chapter considers using each of the ten perspectives independently, or in tandem, to solve problems within or on behalf of the agency. It will be a useful guide to solving problems of an organizational nature within an agency.
The First Helping Interview
This book provides practical, step-by-step guidance to the crucial first meeting with a client - at which the helping professional must initiate a relationship. Specific topics are discussed, such as the role of culture and ethnicity issues.
Effective Meetings
Lauded for its accessible format and humorous writing style, Effective Meetings: Improving Group Decision Making by John E. Tropman, offers practical strategies for running effective meetings by highlighting the processes involved in decision making and the ways individuals contribute to making better quality decisions as a group. The Third Edition of this brief text begins with guidelines for effective decision making, then covers topics that include member recruitment, meeting preparation, agenda building, and the positions and roles required for effective meeting outcomes. Subsequent chapters deal with electronic meeting formats, the chair and participants, and the various types of meeting groups such as boards, advisory groups, and staff groups. Author John E. Tropman teaches at the University of Michigan in the School of Social Work, the Stephen M. Ross School of Business, and the Executive Education Programs. Dr. Tropman also works with for-profit, nonprofit, and government entities in a consultative capacity.
Group Participation
Basic techniques for achieving group success are described in the latest edition of this popular handbook for group facilitators, which clearly details when, how and why to use each technique. Concrete examples are provided for each technique, and its application to a wide range of topics is discussed. These include contract negotiation, mediation, confrontation, gatekeeping, focusing, responding to feelings, rewarding effort and achievement, information management and summarizing. Completely revised and updated, this edition includes improved practice exercises, an expanded discussion on the nature of group success, and a new section which relates leadership techniques to group-specific cases.
Family Caregivers and Dependent Elderly
Much of the burden of caring for the elderly rests on members of their immediate family -- usually their children, who often have children of their own. Such a situation can create stress, since the aged may require special care that is time-consuming and wearing. Written by an academic and a practitioner, this is a manual for those who are the care-givers themselves, and for professionals who work with care-givers and who advise on the welfare of the ageing.
