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Driving Networked Service Productivity
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
The Paradise Anomaly
It begins in Brooklyn. The Fairie Queen sends a pair of hipsters on a grand quest that ends in another world. In this other world, the guardian of the passage to Earth faces hard choices after learning troubling information about his predecessor. Then a billionaire's pet project upends this world's traditional society. The pitfalls of hidden politics are uncovered through dark humor and casual intrigue. Be advised, this book contains brief depictions of extreme violence.
The Handbook of Service Innovation
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies acros...
Dynamics of Organizational Ambidexterity
Elena Krause-Söhner explores how the dynamics of organizational ambidexterity can be managed in complex organizations. This is a relevant question as today’s organizations and the individuals within them face the challenge of focusing on short term improvements while simultaneously targeting long-term innovation in a dynamic environment. Drawing on a practice-based perspective and the view of organizations as socially constructed and constantly changing entities, organizational enacting and constructing change activities are investigated based on profound conceptual and empirical base in an industry and service context. This book derives implications for both the theoretical discourse and for practitioners.
The Palgrave Handbook of Service Management
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Father Tierney Stumbles
Joe's mind raced. The clinic was in a neighboring county, and he'd dressed down. He'd worn jeans, dirty tennis shoes, and the torn denim jacket he used for work in the parish garden. He'd even glued on a fake mustache, the one that he had bought for last year's Halloween party when he'd gone as Pancho Villa ... Now he was booking it down a busy avenue like a thief after a heist. He'd run seven blocks and had just turned right toward the river and his Honda Civic. He'd have to slow down. He had to be careful. He tugged off the fake moustache and then threw it in the gutter. Joe hadn't wanted to park near the clinic, so he'd parked near the hospital. It was part of his plan. If any parishioners saw him, they'd think he was visiting the sick or tending to an emergency. God, Joe wished that were true. The truth was he was now one of the sick. Father Joe Tierney was HIV positive.
Stakeholder Integration in Service Innovation
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.
Translation and Own-language Activities
Practical ideas for using students' own languages within the language classroom.
