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A Public-Sector Journey to Lean
Most Lean practitioners learn about the three Ms: muda (waste), mura (unevenness or variability), and muri (overburden), and beginners in Lean generally focus on the removal of muda. The impact of muri is not as readily understood. It is extremely significant, however, for those working in government. Decisions on staffing levels and resource allocation are made by elected officials who are generally disconnected from daily operations. Short-sighted cost-cutting makes it difficult to deliver quality services as efficiently as possible. The mantra of "do more with less" creates ever-increasing muri. In contrast to robust Lean programs in privately owned companies, efficiency initiatives are r...
The Executive Guide to Improvement and Change
There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.
Krētē
None
No One Knows Their Names
This is the first study of Hollywood by an anthropologist. Jorja Prover examines how different groups of individuals, separated from one another superficially by ethnicity, race, and sex, function as writers in Hollywood. She describes the white "majority" Hollywood writers and explores their concerns and creative processes, and then discusses other writers who, until recently, have been virtually invisible in the entertainment industry--women, the physically challenged, gays, African Americans, Latinos, and Asians. In detailing their efforts at gaining professional acceptance, these writers introduce new, previously unmentioned issues involving access, advancement, talent, sexual harassment, and discrimination.
The Making of a World-class Organization
"Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and "silver bullets" gained by two divisions of the Boeing Company as they each won the Malcolm Baldrige National Quality Award. The "silver bullets" are the powerful kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and "how-to" applications to the in-house practitioners and consultants." "Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high-quality products and services, and significant profitability."--BOOK JACKET.
Out of Another @#&*% Crisis!
Accompanying videodisc titled 'An evening with Dr. Deming' contains a play with Mike Micklewright portraying Dr. W. Edwards Deming at an ASQ section meeting.
Effective Implementation of ISO 14001
"For readers who are designing and implementing an environmental management system for the first time, Effective Implementation of ISO 14001 goes beyond general description to identify the ways in which ISO 14001:2004 can be implemented within the constraints of business strategies, environmental imperatives, and regulatory requirements. For readers faced with maintaining a mature environmental management system, it assists the process of comparing existing approaches and activities with the revised requirements, identifying weak or missing elements, and modifying the environmental management system to conform to ISO 14001:2004"--Jacket.
