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Innovation in Commoditized Service Industries
The passenger airline industry is a prominent service industry that is becoming increasingly commoditized. As little empirical work in this field exists, this study contributes to research by exploring how passenger airlines leverage innovation in such market conditions from a strategic and organizational view. Comprehensive case studies of a sample of eight passenger airlines constitute the empirical basis. The analysis detects patterns of innovations and draws conclusions on the strategic innovation behavior in the airline industry. The study proposes an organizational concept and a strategic approach for airlines to innovate in an increasingly commoditized market.
Debating Innovation
Despite its complexity, innovation is often depicted within academic literature as a phenomenon that is innately good and always necessary. This thought-provoking volume presents a more nuanced view – through a number of paired chapters for and against, as well as more general critiques of innovation and several suggested new lines of inquiry, the book will be of interest to all with a broader interest in innovation.
Service Innovation
This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies – the development of welfare and sustainability – cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, o...
Fostering Innovation in the Intelligence Community
In response to the increasingly ubiquitous, asynchronous, and pervasive use of cyber technology in everyday life, unique threats to cybersecurity (CS) have emerged requiring innovative and systemic solutions. Of the potential threats, Ubiquitous Technical Surveillance (UTS) presents one of the most acute generalized vulnerabilities facing the broader Intelligence Community (IC), Department of Defense (DoD), and United States Government. While security systems and networks have attempted to adapt to meet these evolving threats, internal organizational structures, culture, and human behavior often lag behind due to the inherent challenges in changing these dynamic variables. It is crucial that...
Knowledge Intensive Business Services and Regional Competitiveness
Research interest in the service sector has boomed in recent years as deindustrialisation became entrenched. Instead of being regarded as merely supplementary to traditional industry and manufacturing, services have generated progressively rising levels of growth in developed economies while at the same time coming to be recognised as major drivers of innovation. Among the factors which have helped service companies notch up swifter growth rates than all other sectors are the outsourcing of such services by other sectors, including the development of information and communication technologies, and changes to the regulatory, legal and market frameworks as well as globalisation and internation...
Innovation in the Service Economy
Whilst contemporary economies are innovative, they are also predominantly service economies in so much as services are the main source of wealth and employment. However, there is still considerable unwillingness to consider innovation in terms of services, a paradox rooted in an obsolete conception which regards manufacturing as the only engine of growth. In this book, the author propounds a theoretical framework which describes and evaluates the main approaches to analyzing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories of innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he demonstrates that services, and more importantly innovations in services, can be regarded as the new wealth of nations.
Services and the Knowledge-Based Economy
First published in 2000. Over the past two decades, the service sector have increased dramatically and now occupy the largest share of the economy of advanced industrial societies. Certain business services are regularly cited as evidence for the emergence of a "knowledge economy". In this pioneering book, leading researchers in the fields of service industries and innovation studies investigate the reasons for the growth of the service sectors and this emergent knowledge economy. Drawing on material as diverse as macroeconomic statistics and firm-level case studies, the contributors demonstrate that services are often important innovators in their own right, as well as contributing to innov...
Business Services in European Economic Growth
The business services sector contributes heavily to European economic growth. Yet links between business services, and their role in economic growth remain under-explored. This volume provides a comprehensive approach from an applied economics perspective, covering with clear focus all the major mechanisms through which this contribution operates.
