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Developing Quality Systems in Education
Presents an overview of the pitfalls and problems of implementing quality standards in education. The text looks at the practical advantages and disadvantages of quality systems, case studies of attempts at implementation and proposals for developments across the education sector as a whole.
The CQ Press Guide to Urban Politics and Policy in the United States
The CQ Press Guide to Urban Politics and Policy in the United States will bring the CQ Press reference guide approach to topics in urban politics and policy in the United States. If the old adage that “all politics is local” is even partially true, then cities are important centers for political activity and for the delivery of public goods and services. U.S. cities are diverse in terms of their political and economic development, demographic makeup, governance structures, and public policies. Yet there are some durable patterns across American cities, too. Despite differences in governance and/or geographic size, most cities face similar challenges in the management of public finances, ...
Doing Postgraduate Research
`A good introductory text for prospective PhD students and a useful resource for research trainers who wish to provide an initial overview to a varied audience' - The Research Training Initiative at Birmingham Insitute of Art and Design This invaluable resource will help both full and part-time postgraduate students from all subjects to do research better, quicker and with as little hassle as possible. Doing Postgraduate Research is pioneering a new generation of research training materials. It recognises the greater importance formal research training now occupies in research degrees. This practical text will enable the student to develop their abilities to draw upon a range of research tra...
The Public Productivity and Performance Handbook
A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topi...
Business Performance Measurement
A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.
Assessing Service Quality
Assessing Service Quality puts customers at the center of the evaluation process. It provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries. The authors examine service quality standards and explain how services can be quantitatively and qualitatively assessed. Librarians can select the service factors and customer expectations they want to assess. Practical assessment tools provide the keys to measure service quality and identify strengths and weaknesses to narrow the gap between business-as-usual service delivery and customer expectations.
Understanding Business
This volume is a collection of all-new original essays covering everything from feminist to postcolonial readings of the play as well as source queries and analyses of historical performances of the play. The Merchant of Venice is a collection of seventeen new essays that explore the concepts of anti-Semitism, the work of Christopher Marlowe, the politics of commerce and making the play palatable to a modern audience. The characters, Portia and Shylock, are examined in fascinating detail. With in-depth analyses of the text, the play in performance and individual characters, this book promises to be the essential resource on the play for all Shakespeare enthusiasts.
