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The Canal Boat Girl
Previously published as The Summer Season and The Canal Girl. For fans of Katie Flynn and Dilly Court, The Canal Boat Girl is a heartwarming novel from the queen of family saga, and author of The Nursemaid's Secret. Wales, 1883. Young Ruth Owen, a talented musician with a scholarship to a prestigious music school, has a sparkling career ahead of her. But after a run-in with her mysterious tutor she flees to London, leaving everything and everyone behind. London, 1897. Fourteen years later, Ruth, now married with two children, finds herself struggling for money and a place to live. Left with no other option, they decide to return to Wales and live on a canal boat. Life on the canals may seem idyllic, but what troubles await her return? And can the past ever truly be forgotten? 'Like having dinner with your mother in her warm and cosy kitchen.' Diane Allen, bestselling author of For the Sake of Her Family Don't miss the next novel from Sheila Newberry, The East End Nurse. Coming November 2021. Pre-order now!
Breaking Protocol
An in-depth history of the Big Six, the first six female ambassadors for the United States. “It used to be,” soon-to-be secretary of state Madeleine K. Albright said in 1996, “that the only way a woman could truly make her foreign policy views felt was by marrying a diplomat and then pouring tea on an offending ambassador’s lap.” This world of US diplomacy excluded women for a variety of misguided reasons: they would let their emotions interfere with the task of diplomacy, they were not up to the deadly risks that could arise overseas, and they would be unable to cultivate the social contacts vital to success in the field. The men of the State Department objected but had to admit w...
Reducing errors in the benefits system
There are around 30 different types of benefits and pensions, and £148 billion was paid out to 20 million people in 2009-10. The Department for Work and Pensions estimates that £2.2 billion of overpayments and £1.3 billion of underpayments were made in 2009-10 as a result of administrative errors by its staff and mistakes by customers. Efforts to tackle error have had little success and levels of error have remained constant since 2007. A joint HM Revenue and Customs and Department for Work and Pensions fraud and error strategy announced in October 2010, along with additional funding of £425 million over four years, is an opportunity to inject a new impetus. Importantly, the Department h...
House of Commons - Committee of Public Accounts: HMRC Tax Collection: Annual Report & Accounts 2012-13 - HC 666
In pursuing unpaid tax, HMRC has not clearly demonstrated that it is on the side of the majority of taxpayers who pay their taxes in full. Last year the Department collected less tax in real terms than it managed to collect in 2011-12. This was despite the stated ambition to crack down on tax avoidance. The tax gap as defined by HMRC did not shrink, but in 2011-12 grew to £35 billion. Furthermore, this figure does not include all the tax revenue lost. HMRC pursues tax owed by the smaller businesses but seems to lose its nerve when it comes to mounting prosecutions against multinational corporations. It predicted that it would collect £3.12 billion unpaid tax from UK holders of Swiss bank a...
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HMRC
In 2011-12, 20 million phone calls to HMRC were not answered. It cost the callers £136 million while they waited to speak to an adviser. And, against its target of responding to 80% of letters within 15 days, the department managed to reply to just 66%. Officials are beginning to realize that good customer service lies at the heart of any strategy to maximize revenues while cutting costs. Callers will no longer be forced to use the more expensive 0845 numbers. Other planned changes include the resolution of more queries first time and a call-back service where this is not possible. However, HMRC's new target of answering 80% of calls within five minutes is still woefully short of the indust...
