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An Introduction to Service Design
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly em...
Motivating Change: Sustainable Design and Behaviour in the Built Environment
Today’s most pressing challenges require behaviour change at many levels, from the city to the individual. This book focuses on the collective influences that can be seen to shape change. Exploring the underlying dimensions of behaviour change in terms of consumption, media, social innovation and urban systems, the essays in this book are from many disciplines, including architecture, urban design, industrial design and engineering, sociology, psychology, cultural studies, waste management and public policy. Aimed especially at designers and architects, Motivating Change explores the diversity of current approaches to change, and the multiple ways in which behaviour can be understood as an enactment of values and beliefs, standards and habitual practices in daily life, and more broadly in the urban environment.
The Disobedience of Design
Provides for the first time in English a curated selection of the writings of the design thinker Gui Bonsiepe, representing his writings on the Ulm design school, on the relations of “core” and “periphery” and design as a tool for social and political change.
Concurrent Urbanities
Design has been employed as an agent of social and political change, and a catalyst for spatial and urban transformations in cities across the world. Concurrent Urbanities argues for the centrality of designing in the conceptualization and production of inclusive and participatory urban space, by bringing together civic and urban activists, urbanists, designers and architects committed to exploring designing as a socio-spatial praxis concerned with the reorganization of urban socio-economic systems and relations of power. The blend of first-hand experiences and reflections of the urban practitioners featured reframes design practice beyond the design of physical objects and public amenities,...
The Bloomsbury Handbook of Service Design
Drawing on a diverse array of service and design related thinkers and practitioners, this volume is a timely and critical review of the themes and intersecting disciplines that are questioning and opening up the field towards plural perspectives, showing its complexity, exposing its challenges and offering practical examples and directions. With the growing popularity of service design both in industry and academia, The Bloomsbury Handbook of Service Design examines the discipline's core principles to develop our understanding of the context, role and impact of this practice. The editors bring together multiple voices from around the world to share experiences and perspectives on how service design interacts with global topics such as climate, social justice and racial issues, and looks at directions for the future. Organised into five distinct sections, chapters explore a variety of key topics within the world of service design, including Plural Service & Design Cosmologies, A Critical Agenda for Service Design, Contextualising Services, Systems and Change, Developing Service Design Practices and Approaches, and Building Futures
The Disobedience of Design
Thinking designing -- Design in the "periphery" -- Design, visuality, cognition -- Design and development/Projects
Caderno Videobrasil
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