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Este artigo trata da gestão da qualidade em prestação de serviços e seus reflexos na melhoria da produtividade dos professores: uma proposta de aplicação numa escola no centro de Manaus. A gestão da qualidade é o conjunto de métodos, processos e sistemas que as organizações empregam para maravilhar seus consumidores e, ao mesmo tempo reduzir custos, recuperar investimentos e envolver seus funcionários. Esses métodos evoluem com o tempo.
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The transfer of zoonotic agents leading to diseases and epidemics is well known, as well as the role played by human activity in the transmission of such agents. Veterinary Public Health (VPH) has an essential role keeping transmissible diseases under control and it involves different disciplines and the application of different techniques. VPH has generally a local and regional focus in sample collection. Disease’s detection may be limited to specific areas. Despite this aspect of VPH, the importance of exchanging data, discoveries and information cannot be overlooked due to the everchanging landscape in global trade, transboundary diseases and extended animal movements. On a local scale ...
*THE INTERNATIONAL BESTSELLER* What is a dream? Why do we dream? How do our bodies and minds use dreams? These questions are the starting point for this unprecedented, astonishing study of the role and significance of dreams, from the beginning of human history. An investigation on the grand scale, encompassing literature, anthropology, religion, and science, it articulates the essential place dreams occupy in human culture, and how they functioned as the catalyst that compelled us to transform our earthly habitat into a human world. From the earliest cave paintings - where the author finds a key to humankind's first dreams, which contributed to our capacity to perceive past and future - to ...
An essential chronological framework for students of Portuguese literature.This companion volume offers an introduction to European Portuguese literature for university-level readers. It consists of a chronological overview of Portuguese literature from the twelfth century to the present day, by some ofthe most distinguished literary scholars of recent years, leading into substantial essays centred on major authors, genres or periods, and a study of the history of translations. It does not attempt an encyclopaedic coverage of Portuguese literature, but provides essential chronological and bibliographical information on all major authors and genres, with more extensive treatment of key works ...