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The Fred Factor
NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in...
The Potential Principle
You may honestly be able to say (and have others say about you) that you are the absolute best in your field--the best athlete, scholar, CEO, parent, mathematician, teacher, mechanic . . . whatever it is that you fill out the “occupation” box with. But being the best at something only means you are better than everyone else. It doesn’t mean you are the best you. Your potential is higher than where you are right now.Leadership expert and international bestselling author of The Fred Factor and You Don’t Need a Title to Be a Leader, Mark Sanborn invites you to get better. Not better than others, but better than you! By learning to employ Sanborn’s uniquely designed “Potential Matrix” to specific areas of their lives, readers can gain the tools they need to see breakthrough improvements in places they previously thought had reached their maximum potential.Every day, you have the exciting opportunity to be better. To pursue your true potential. To make what you thought was your best, now second-best. And then the next day, start again. You can be better.
You Don't Need a Title to be a Leader
'Despite popular myth, leaders - whether titled or untitled - aren't born. They learn how to lead. The real test of leadership is: if you had no title or ability to reward or penalize others, could you still get them to follow you?' In this powerful follow-up to The Fred Factor, world-renowned motivational speaker Mark Sanborn explains how each of us can be a leader whatever we do – regardless of our title or position. He sets down the key skills that genuine leaders have mastered, and encourages us all to apply them, wherever we may be in the pecking order. Genuine leaders: -- Plan ahead, thinking about where they're heading before they begin. -- Are terrific at communicating as well as listening. -- Care about the success of the entire team and look for ways to encourage useful contributions from everyone. By following Mark Sanborn's advice you can take control of your life, seize new opportunities, and maybe even make the world a little better. And you don't need a title to do it.
Bridges to the Customer's Heart
Bridges to the Customers Heart successfully captures the essence of what it takes to be customer-centric. The to-do-list approach reduces complex concepts to ideas that you can use right on a Monday morning to deliver superior service to the customer in whatever business situation you find yourself. After reading every Bridge you feel like jumping right into the service arena as a genuine apostle of service excellence to do whatever it takes to satisfy the customer. Bridges speaks directly to senior management, frontline people, and the owner manager alike, challenging orthodoxy, business as usual, and mediocrity wherever they raise their ugly heads.
The Intention Imperative
Today's leaders often lack clarity and therefore the ability to execute, leaving their organizations mired in the status quo. Renowned leadership expert Mark Sanborn demystifies the essential elements of great leadership and provides a formula for leaders to achieve breakthrough success. Culture, inspiration, and emotion--these are the three new imperatives of the intentional leader. They're the focus of consistent action that a leader must take daily to lead powerfully in the world that is, not the world that was. While every company will approach these three imperatives differently, they're the backbone of a successful company, and they're the essential elements of intentional leadership. ...
Becoming a Category of One
A revised and updated edition of the bestselling "no-nonsense guide to beating the competition."-Publisher's Weekly Becoming a Category of One reveals how extraordinary companies do what they do so well and gives you the tools and ideas to help your business emulate their success. Packed with real case studies and personal reflections from successful business leaders, it helps you apply the best practices of the best companies to set yourself apart from your competitors and turn your business into a market leader. Whether you run a multinational corporation or a two-person start-up company, the lessons you'll find here apply to any business. This Second Edition includes a new chapter on "tie...
Servant Leadership in Action
Edited by legendary business author Ken Blanchard and featuring contributions by authors like Simon Sinek, Bren Brown, Stephen M. R. Covey, and Marshall Goldsmith, this collection offers expert advice on how to implement an increasingly popular and highly effective approach to leadership. Servant leadership is the secret behind the success of some of the world's leading organizations. Succinctly put, serving leaders lead by serving their people, not by exalting themselves. Through the stories and reflections of leading businesspeople, bestselling authors, and spiritual leaders, this collection offers tools for implementing this proven but radical leadership model. The book is organized into three sections: -What is Servant Leadership? describes different aspects of servant leadership -Models of Servant Leadership focuses on people who have been identified as classic servant leaders -Putting Servant Leadership to Work features firsthand accounts of how servant leadership has been implemented in various organizations and the difference it has made in both results and human satisfaction.
Inspired People Produce Results: How Great Leaders Use Passion, Purpose and Principles to Unlock Incredible Growth
DRIVE POSITIVE BUSINESS RESULTS WITH THE POWER OF INSPIRATION The world of business is faster paced than it has ever been. Budgets are being slashed, competition is fierce, and the finance people are scrutinizing profitability and pointing fingers like never before. Pressure for results has never been greater. What is the key to leadership in this high-stakes game? In a word, INSPIRATION. Your employees are your number-one asset, and the quality of your relationship with them will spell the difference between success and failure. Written by leadership expert Jeremy Kingsley, Inspired People Produce Results reveals the secrets to leading in these times of great change. Kingsley explains the e...
Magnetic
Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers. Magnetic businesses are intentional, strategic, and focused on creating positive experiences that become the stories their customers tell about them. Whether on the internet or face to face, it's what satisfied customers s...
