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Integrating Total Quality Management in a Library Setting
Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinkin...
Annual Review of Information Science and Technology
In almost every profession, a few publications usually lead the way in providing the most useful and comprehensive picture of the field. ARIST is just such a publication, providing an annual source of ideas, trends, and references to the literature of the information science field. The reader is able to survey the broad panorama of information activities at various levels and in a variety of circumstances with a thoroughness that would be impossible through individual research alone. No single topic is treated on an annual basis; it is the publication of the book that occurs annually. The ever-increasing profusion of published literature underscores the importance of this periodic report on the state of information science. The Annual Review of Information Science and Technology is published by Elsevier Science Publishers on behalf of the American Society for Information Science. Professor Williams has served as editor since Volume 11 (1976).
Small Business Sourcebook
A guide to the information services and sources provided to 100 types of small business by associations, consultants, educational programs, franchisers, government agencies, reference works, statisticians, suppliers, trade shows, and venture capital firms.
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