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Outsourcing IT - The Legal Aspects
Outsourcing has increased and developed immensely in scope, sophistication and ambition over the last twenty years - and continues to evolve. Information technology outsourcing is potentially highly complex and risk-laden, especially for the fast growing areas of business process and transformational outsourcing, and where whole departments or business areas are outsourced. Decisions taken by the customer at the outset have long term ramifications: they need to ensure that the processes are flexible enough to deal with change, maintain necessary levels of security, avoid abandoning management of key resources and prevent costs spiralling out of control. It is essential to have a good contrac...
Pocket Consultant
In the newly revised Sixth Edition of Pocket Consultant: Occupational Health, an accomplished and distinguished team of researchers and practitioners deliver a fully updated overview of current occupational health practices. The book offers a complete, international perspective that includes discussions of issues like migrant working populations, and new chapters on occupational exposure in different industries and specific processes. Special issues such as working hours and shift work, alcohol and drug use testing, eHealth, military populations, fatigue, and sleep disorders are also discussed at length. Readers will also find: A thorough introduction to occupational health, including people...
The Majestic Place
In The Majestic Place: The Freedom Possible in Black Women’s Leadership, editors Wendi S. Williams, Whitneé L. Garrett-Walker, and Nia Spooner curate the leadership narratives of Black women leaders from a range contexts, including education, health, and non-profit industries, in which they serve some of the most vulnerable and chronically disserved. Focused on the stages of women’s intra-personal and spiritual development, this book aims to create an expansive vision of Black women's leadership grounded in lived experience. Contributors to this book are Black women scholar-practitioners who lead in higher stakes context of serving and cultivating people and change. Each was invited to express their leadership experience(s) in essay, poetry, and/or prose form to offer a lens into the interiority of Black women’s leadership praxis that is not always welcomed or heard.
International Handbook on Public-Private Partnership
Public Private Partnerships (PPPs) promise much and present an exciting policy option. Yet as this Handbook reveals there is still much debate about the meaning of partnership, and the degree to which potential advantages are in fact being delivered. In this timely Handbook, leading scholars from around the world explore the challenges presented by infrastructure PPPs, and contemplate what lies ahead as governments balance the need to provide innovative new infrastructure against the requirement for good public governance. This Handbook builds on a range of exciting theoretical lenses that span several disciplinary boundaries. It presents innovative insights and informed perspectives from an international base of empirical evidence. This essential Handbook will prove an invaluable reference work for academics, advanced post-graduate students and commentators of PPPs, as well as professionals, infrastructure regulators and government policy advisors.
Hoshin Kanri
The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Hoshin Kanri is not the next big thing in quality, it is a strategic approach to continuous improvement that provides a context for all of the individual elements such as Six Sigma or Lean Manufacturing. David Hutchins' Hoshin Kanri shows you how to develop a dynamic vision for continuous improvement; to implement effective policies to support it; to link key performance indicators to Six Sigma, Lean Manufacturing and Kaizen and to sustain a strategy-led programme for improving business performance.
Protecting Workers in Hotels, Restaurants and Catering
The hotel, restaurant and catering (HORECA) sector covers a wide range of different businesses, including hotels, pubs and restaurants, contract caterers in various industrial and commercial premises, fast-food takeaways, cafes and bistros. It plays an important role as a job creator in the service sector and in the economy as a whole in many EU Member States. Employing as it does more than 7.8 million people, it is important to manage the risks and prevent the causes of accidents and ill health in the HORECA sector. The aim of this report is to make available information relating to occupational health and safety in HORECA and to provide an overview of good practices at both the policy and workplace level.
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