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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Presentation Zen
Garr Reynolds, author of the best-selling book on presentation design and delivery, is back with this newly revised edition of this classic book, Presentation Zen. Showing us there is a better way to reach your audience through simplicity and storytelling, Garr tackles the conventional wisdom of making presentations with slides and shares his approach to designing and delivering successful and provocative presentations. In this new edition, Garr includes fresh examples from which to draw inspiration, and offers techniques for cutting through the noise and distractions of modern life and truly engaging with your audiences in a meaningful way. Combining the solid principles of design with the ...
Public Governance Dynamics
This textbook examines public administration from a comparative perspective by incorporating theory and practice from two separate fields: Political Science and Development Administration. It explores the intricate interplay of diverse administrative frameworks, emphasising the adaptation and efficiency of governance models in varied political and cultural landscapes, especially in the selected five countries: the UK, the USA, France, Japan and India. This volume explores the evolution of comparative public administration and the approaches of F. W. Riggs, Ferrel Heady and John D. Montgomery to understand the major administrative systems around the world. It examines the extent to which the various forms of polities, regimes and public opinion can influence bureaucracies in multiple countries and analyses the role of public administration systems in their democratic frameworks. This book will be useful to students, researchers and teachers of Public Administration, Public Policy, Political Science and General Management. It will also be an invaluable companion to the policymakers in the government sector as it will strengthen their conceptual understanding of the subject.
Participatory Grantmaking in Philanthropy
"Amid growing fears that democracy is under threat, there has been a surge in the number of civil society organizations internationally that emphasizes civic participation, empowerment, equality, and justice. The latter are inherent in participatory practice, which has exploded as a result, including in the philanthropic sector, where there are now a growing number of organizations dedicated to this ethos. For decades, philanthropy was seen as endowed foundations set up by the rich, but that has begun to change with crowdfunding, giving circles, donor-advised funds, and a panoply of digital giving platforms that allow "everyone to be a philanthropist." While tech-enabled collective giving is indeed one way in which philanthropy is evolving, this collection will address a related but distinct phenomenon: institutional foundations that choose to allow nonprofit and community participation in decisions on grants"--
A Philanthropic Covenant with Black America
A Philanthropic Covenant will feature eight essays from several prominent African American grantmakers, scholars, activists and clergy that will examine critical elements of modern philanthropy and how they affect Black communities for good and for ill. Each chapter will include statistical documentation of the issues, strategic recommendations to improve the quality of Black life, and examples of outstanding models already being practiced throughout the country. A Philanthropic Covenant is intended to inform individuals, grantors, religious organizations, fundraisers and youth how philanthropy--time, talent and treasure--can be strategically mobilized to assist Black communities in dealing more effectively with the issues outlined in The Covenant with Black America. Throughout the book, emphasis will be placed on the role, responsibilities and potential of African Americans and African-American philanthropy, in particular, to affect positive change in their own communities.
