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Design and maintain document delivery services that are ideal for academic patrons! In Document Delivery Services: Contrasting Views, you’ll visit four university library systems to discover the considerations and challenges each library faced in bringing document delivery to its clientele. This book examines the questions about document delivery that are most pressing in the profession of library science. Despite their own unique experiences, you’ll find common practices among all four—including planning, implementation of service, and evaluation of either user satisfaction and/or vendor performance. This book reviews the planning and process of implementing document delivery in: Miam...
This report looks closely at how academic libraries manage their interlibrary loan operations. It gives critical data on response and fulfillment times, for borrowing and lending, for books, journal articles, eBooks, videos and other forms of intellectual property. It presents benchmarking data on staffing, management oversite, productivity, technology use and other issues and factors in higher education interlibrary loan management. This 170+ page study also looks closely at shipping costs, staffing levels, response times, workflow studies, end user preferences in ILL delivery, automation, impact of digital repositories, use of student labor, special provisions for distance learning ILL, and other critical issues. The study also looks at which library departments or agencies control the ILL function. Data is broken out by size and type of academic library and also for academic libraries in the United States and elsewhere.
The International Encyclopedia of Information and Library Science was published to widespread acclaim in 1996, and has become the major reference work in the field. This eagerly awaited new edition has been fully revised and updated to take full account of the many and radical changes which have taken place since the Encyclopedia was originally conceived. With nearly 600 entries, written by a global team of over 150 contributors, the subject matter ranges from mobile library services provided by camel and donkey transport to search engines, portals and the World Wide Web. The new edition retains the successful structure of the first with an alphabetical organization providing the basic frame...
Compiled for FISCAL (Fee-Based Information Service Centers in Academic Libraries), a discussion group of the Assn. of College & Research Libraries, the present edition of the Directory has been expanded to include both commercial document supply services and services outside North America. The numbe
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Explaining to library staff and students how interlending and document supply operates in the United Kingdom, this title helps librarians overseas understand how to interact with UK libraries.
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