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Demystifying Emotion AI, Robotics AI, and Sentiment Analysis in Customer Relationship Management
Emotion artificial intelligence (AI), robotics AI, and sentiment analysis revolutionize the way businesses understand and engage with their customers throughout the consumer journey. Emotion AI, also known as affective computing, uses technologies like facial recognition, voice analysis, and text interpretation to detect and interpret customer emotions. Sentiment analysis focuses on interpreting the emotional tone behind customer communications, typically through text analysis of social media posts, reviews, and surveys. It enables companies to categorize customer sentiments as positive, neutral, or negative, providing valuable feedback on their products, services, and customer interactions....
Fostering Industry-Academia Partnerships for Innovation-Driven Trade
In the rapidly evolving environment of academia and industry, a critical challenge emerges how to navigate the complexities of innovation-driven trade and foster synergies between these two realms. As industries grapple with the demands of innovation, educational institutions seek avenues to bridge the gap and contribute meaningfully to economic development. This challenge requires a comprehensive exploration of the profound and transformational terrain that is shaping partnerships between academia and industry. The current situation poses multifaceted challenges, from staying abreast of industry trends and fostering sustainable practices to navigating legal complexities and ensuring organiz...
Aligning ESG Goals with the UNs Sustainable Development Goals Planning
This book questions through a critical lens how resources can be mobilized to advance the development of environmental resilience and economic growth, examining new financial mechanisms, policy frameworks, and strategic partnerships. Using case studies, emerging technologies, and regional perspectives, this book provides an analysis of effective ways to carry out Environmental, Social, and Governance (ESG) goals in enduring harmony with the United Nations Sustainable Development Goals (SDGs). Intended for policymakers, academics, and business leaders, this book emphasizes that equitable and transparent financing is vital to a carbon neutral future and a more inclusive society. This book explores the intersection between ESG and SDG planning, and publishes actionable insights for integrating sustainable development into the flow of financials, thereby accelerating a long-term global sustainability.
Informatics for Digital Education
This book, consisting of three separate parts, deliberates extensively on the effects of informatics and digital systems on modern education systems, tackling topics such as inclusivity for special needs students, context-based learning, the ramifications of online instruction, and big data analysis. Informatics & data gathering is arguably one of the most vital elements brought forth by technological advancement in the modern age. Digital systems have been thoroughly incorporated into various disciplines in society, most notably in the field of education and pedagogy. The propagation of knowledge shapes nations’ futures by empowering younger generations, and a comprehensive assessment of the effects of digital education, and the increasing incorporation of ICT in pedagogy, ensure their continued prosperity. Ensuring a bright future for all students, this title proves invaluable for educators, researchers, policymakers, and practitioners.
Harnessing Emotion AI for Customer Support and Employee Wellbeing
Emotion AI transforms the way organizations interact with both customers and employees by enabling systems to recognize, interpret, and respond to human emotions. In customer support, emotion AI creates more empathetic and responsive service experiences by analyzing voice tone, facial expressions, and text sentiment to tailor interactions in real-time. In the workplace, it enhances employee wellbeing by monitoring stress levels, detecting burnout signals, and promoting mental health through support systems. By integrating emotion AI into business operations, businesses may improve service quality while fostering a healthier, more emotionally intelligent work culture. Harnessing Emotion AI for Customer Support and Employee Wellbeing explores how advanced AI can drive positive changes in business operations, environmental sustainability, and personal well-being. It delves into the transformative potential of emotion AI, designed to analyze and respond to human emotions. This book covers topics such as digital technology, service sectors, and sentiment analysis, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.
