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South Africa’s BPO Service Advantage
Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.
Social Inclusion: Societal and Organizational Implications for Information Systems
Changes in society resulting from the pervasiveness of information technology have produced positive and negative, intended and unintended consequences. Key among them is the exclusion of individuals—who lack access to technological resources—from various societal processes and services. The theme of this book, social inclusion, explores the many dimensions of this exclusion. This issue has been the focus of much debate within the social sciences, yet has largely been underresearched in the Information Systems field, despite our concerns with the social and organizational aspects of technology. To the extent that contemporary debates have identified access to information as a key compone...
Dynamic Innovation in Outsourcing
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure informed decision-making at every stage, this book also includes collaborative structures and metrics to measure outcomes. Written by leading figures in the area of outsourcing, this book offers both the academic rigor and the hands-on experience based on dozens of cases that walk the reader from the very beginning of the outsourcing journey to the successful delivery of transformative innovations.
Socially Responsible Outsourcing
Socially Responsible Outsourcing is an edited collection that focus on the topic of socially responsible outsourcing (SRO) including research frameworks, rich case studies, and an SRO agenda for the future.
The Condition of Digitality
David Harvey’s The Condition of Postmodernity rationalised capitalism’s transformation during an extraordinary year: 1989. It gave theoretical expression to a material and cultural reality that was just then getting properly started – globalisation and postmodernity – whilst highlighting the geo-spatial limits to accumulation imposed by our planet. However this landmark publication, author Robert Hassan argues, did not address the arrival of digital technology, the quantum leap represented by the move from an analogue world to a digital economy and the rapid creation of a global networked society. Considering first the contexts of 1989 and Harvey’s work, then the idea of humans as ...
New Ways of Working
This volume focuses on new ways of working, and explores implications of these new practices with a particular emphasis on the place occupied by technology, materiality and bodies within contemporary working configurations. It draws together an international range of scholars to examine diverse subjects such as: the gig economy, social media as a work space, the role of materiality in living labs, managerial techniques and organizational legitimacy. Drawing on global perspectives, from France to Nigeria, this book presents a fascinating examination of the many new ways people are working, and relating to their work. Part of the esteemed Technology, Work and Globalization series, this book is valuable reading for scholars working on organizational studies, ethnography, technology management, and management more generally.
OPACs and Beyond
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Social Theory and Philosophy for Information Systems
As Information Systems matures as a discipline, there is a gradual move away from pure statistics towards consideration of alternative approaches and philosophies. This has not been incorporated into the literature of the field. Until now. Collecting major social theorists and philosophers into one volume, Social Theory and Philosophy for Information Systems provides a historical and critical analysis of each that is both authoritative and firmly focused on practical relevance to IS. The result is an insightful text for researchers, academics and students that will provide an up-to-date starting point for those considering alternative approaches.
