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Hotel Management and Operations
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Hotel Management and Operations
Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions. Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimen...
Principles of Housekeeping Operations
Principles of Housekeeping Operations explores the essential role of housekeeping in maintaining guest satisfaction and creating lasting impressions in the hospitality industry. Housekeeping is not only about cleanliness but also about delivering a seamless experience, ensuring that spaces are spotless, organized, and welcoming. From hotels and lodges to offices and schools, housekeeping services are vital for maintaining standards of hygiene and comfort. This book provides a comprehensive guide to managing housekeeping operations, covering topics like staff supervision, scheduling, inventory and laundry management, chemical usage, workplace safety, and emerging housekeeping technologies. It highlights the evolving role of housekeeping in modern hospitality, where high-quality service and professionalism are key to thriving in a competitive international market. Ideal for students and professionals, this book equips readers with the skills and knowledge needed to efficiently manage housekeeping duties across various establishments while meeting the demands of today’s fast-paced hospitality sector.
Outlines and Highlights for Hotel Management and Operations by Denney G Rutherford, Isbn
Never HIGHLIGHT a Book Again! Virtually all of the testable terms, concepts, persons, places, and events from the textbook are included. Cram101 Just the FACTS101 studyguides give all of the outlines, highlights, notes, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanys: 9780471470656 .
International Encyclopedia of Hospitality Management
Covers the relevant issues in the field of hospitality management organized by sector, such as lodging, restaurants, clubs, time-shares, and conventions and function, such as accounting & finance, marketing, human resources, information technology, and facilities management.
Managing the Lodging Operation
Using an understandable, reader-friendly writing style to provide comprehensive coverage, this book focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality. Chapter topics cover managing supply and demand, improving employee performance, increasing income, revenue and cost management, improving productivity, managing customer service, and managing quality. For individuals interested in the field of hotel management, and for hotel managers who aspire to become General Managers.
NASPA Journal
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